Shipping policy

Shipping Policy

Last Updated: October 22, 2026

Welcome to Venus Home! We are committed to making your shopping experience simple, convenient, and enjoyable. Please review our shipping policy before placing an order.

Free Shipping on All Orders

We are pleased to offer FREE standard shipping on all orders, with no minimum purchase required, to the following destinations:

United States
Canada
United Kingdom

There are no additional standard shipping charges at checkout for eligible delivery addresses in these countries.

Order Processing

After you place an order, our fulfillment partners begin preparing your items for shipment.

Processing times vary depending on the product, availability, and fulfillment location. Estimated delivery information will be provided where available.

Orders placed on weekends or holidays may require additional processing time.

Estimated Delivery Times

Delivery times depend on the destination, selected product, fulfillment location, and shipping carrier.

Please refer to the delivery estimate provided at checkout or in your shipping confirmation, where available.

Delivery estimates are not guaranteed. Unexpected carrier delays, customs processing, weather conditions, and other circumstances may affect delivery.

Order Tracking

Once your order has shipped, we will send a shipping confirmation email containing tracking information when available.

Tracking updates may take some time to appear after your package has been dispatched.

International Shipping

We currently ship to the United States, Canada, and the United Kingdom.

Orders may ship from international fulfillment facilities.

Where applicable, import duties, customs fees, or taxes not collected at checkout may be payable by the recipient. Any such charges will be disclosed where required by applicable law.

Incorrect Shipping Information

Please ensure your shipping address is accurate and complete before placing your order.

If you notice an error, contact us immediately at info@venushome.online.

We will do our best to correct the address before shipment, but changes cannot always be guaranteed after an order has been processed.

Lost, Missing, or Delayed Packages

If your package is significantly delayed, marked delivered but not received, or appears lost in transit, please contact us.

We will investigate the issue with our fulfillment and shipping partners and provide an appropriate resolution in accordance with applicable consumer laws.

If we cannot fulfill your order within the promised shipping timeframe, we will contact you about your options, including cancellation and a refund where required.

Damaged or Incorrect Deliveries

If your order arrives damaged, defective, or incorrect, please contact us at info@venushome.online with your order number, a description of the problem, and photos if available.

We will review your request and arrange an appropriate resolution, which may include a replacement or refund.

For shipping questions or order assistance, please contact:

Venus Home

Website: https://venushome.shop

Email: info@venushome.online

We appreciate your trust in Venus Home and look forward to serving you!